This document contains the Conditions of Use that regulate the use of this Website hosted under the domain These Conditions establish the rights and obligations of all users and those of PALO SANTO DELTA TAU in relation to browsing through the Website, acquiring the status of User, the rights and obligations associated with such condition, as well as transactions commercial and the use of the services that appear in it.


By using this Website, you are bound by these Conditions of Use, Legal Notice and Conditions of Sale, so we recommend that you read these Conditions carefully. If you do not agree with them, you must leave the website.


These Conditions could be modified at any time, so you should read them before placing each order.


All the products offered on are sold directly by "PALO SANTO DELTA TAU" with registered office at "Calle Guido Chiriboga, Av. Luiz Rosales, Puerto López, Ecuador" and e-mail






This Website, as well as the Contents, Services and elements that are integrated in it are subject to intellectual and industrial property rights, and are the exclusive property and are under the control of PALO SANTO DELTA TAU, being protected, without limitation any, by Ecuadorian intellectual and industrial property laws and by international Treaties and Conventions that may be applicable. PALO SANTO DELTA TAU is the exclusive owner of all intellectual, industrial and similar property rights that may fall on the Website.


Likewise, all rights to any Content, Services or elements of its property that are incorporated into the Website are reserved in favor of PALO SANTO DELTA TAU, including, but not limited to: elements that make up the visual appearance, image graphics and other sensory stimuli, navigation architecture, photographs, recordings, computer programs, databases, technology, logos and distinctive signs, designs, images and source codes of web pages.

This Website is the property of PALO SANTO DELTA TAU.


Intellectual Property rights and rights of exploitation and reproduction of this website, its pages, screens, the information they contain, their appearance and design, as well as the links ("hyperlinks") established from it to other web pages of Any subsidiary and / or controlled company of PALO SANTO DELTA TAU, are the exclusive property of the latter, unless otherwise expressly specified.


Any denomination, design and / or logo, as well as any product or service offered and reflected on this website, are trademarks duly registered by PALO SANTO DELTA TAU, by its subsidiaries and / or dominated companies or by third parties.

Any misuse of the same by persons other than their legitimate owner and without the express and unequivocal consent of the latter may be denounced and prosecuted through all existing legal means in the Ecuadorian and / or community legal system.


The intellectual property rights and trademarks of third parties are conveniently highlighted and must be respected by everyone who accesses this page, not being the responsibility of PALO SANTO DELTA TAU the use that the user may carry out in this regard, the sole responsibility falling on His person.


Only for personal and private use is allowed to download the contents, copy or print any page of this website. It is prohibited to reproduce, transmit, modify or delete the information, content or warnings on this website without the prior written authorization of PALO SANTO DELTA TAU.






The terms and conditions indicated below regulate access and use of the PALO SANTO DELTA TAU web pages, and their domains, subdomains and subdirectories (the "Website"), owned by PALO SANTO DELTA TAU.


Access to the Website and the use of its contents and services implies full and unreserved adherence to the Conditions of Use that are set out in the version published at the time the user accesses it. If the user decides not to accept the current Conditions, they must refrain from accessing the Website and / or using the contents and / or services available therein. The purpose of these Conditions is to regulate the access and use of the Website.


The user undertakes to use the Website and the Contents and / or Services that are incorporated therein diligently and correctly. Likewise, the user agrees not to use the Website:


for the performance of activities contrary to the law, morality, accepted good customs or established public order and for illicit, prohibited or harmful purposes or effects of the rights and interests of third parties, PALO SANTO DELTA TAU declining any responsibility that of all of the above could be derived.


The user acknowledges and accepts that the use of the Website and its Contents and / or Services will be carried out for strictly personal, private and private purposes. It is expressly forbidden for the user to authorize third parties to use the Website, in whole or in part, or to introduce and / or incorporate the Contents and / or Services incorporated therein as, or in, their own business activity.


PALO SANTO DELTA TAU cannot assume any responsibility derived from the incorrect, inappropriate or illegal use of the information that appears on the Internet pages of PALO SANTO DELTA TAU. With the limits established by law, PALO SANTO DELTA TAU does not assume any responsibility derived from the lack of veracity, integrity, updating and precision of the data or information contained in its Internet pages.


The contents and information of the Website are prepared by professionals who are duly qualified for the exercise of their profession. However, the contents and information do not bind PALO SANTO DELTA TAU, nor do they constitute opinions, advice or legal advice of any kind, as it is merely a service offered for informational and informative purposes. PALO SANTO DELTA TAU is not responsible for any direct or indirect damage that may cause the accuracy, integrity or veracity of said information, as well as the use of the content or elements of this Website.


The Internet pages of PALO SANTO DELTA TAU may contain links ("links") to other pages of third parties. Therefore, it cannot assume responsibility for the content that may appear on third-party pages. The texts, images, sounds, animations, software and the rest of the content included in this website are the exclusive property of PALO SANTO DELTA TAU or its licensors. Any act of transmission, distribution, assignment, reproduction, storage or total or partial public communication must have the express written consent of PALO SANTO DELTA TAU.


PALO SANTO DELTA TAU is not responsible for the webs that are not its own that can be accessed through links or links ("links"), for the content of said external webs, for any other aspect related to them or for any content posted to disposition of third parties. Any use of a link or access to a non-proprietary website will be carried out at will and at the sole risk of the user.


PALO SANTO DELTA TAU does not recommend or guarantee any of the Information / s obtained by or through a link, nor is it responsible for any loss, claim or damage derived from the use or misuse of a link, or of the Information obtained through it, including other links or websites, from the interruption in service or access, or from the attempt to use or misuse a link, both when connecting to the PALO SANTO DELTA TAU website and when accessing the information from other websites from the same.


PALO SANTO DELTA TAU runs a blog on its own website. PALO SANTO DELTA TAU is not responsible for the comments of third parties on the entries of said blog. If any illegal, pejorative, or misuse action is detected, action will be taken as soon as possible. However, PALO SANTO DELTA TAU is not responsible for content made by third parties. The company reserves the right to modify the contents of the blog without prior notice.


PALO SANTO DELTA TAU uses "links" to various social networks (Facebook, Twitter, Pinterest and Instagram) from its Website. These pages are subject to their own laws, therefore PALO SANTO DELTA TAU does not assume any responsibility.






On some occasions, this website uses "Cookies", that is, small data files that are generated on the user's computer and that allow the following information to be obtained:


1) Date and time of the last time the user visited the web.


2) Design and content that the user chose on his first visit to the web.


3) Security elements involved in controlling access to restricted areas.


4) Other similar circumstances. The user has the option to prevent the generation of cookies, by selecting the corresponding option in their browser program. However, PALO SANTO DELTA TAU is not responsible for the fact that their deactivation prevents the proper functioning of the website.








These General Conditions of Sale are established between:


On the one hand, PALO SANTO DELTA TAU, through its trademark PALO SANTO DELTA TAU with registered office at "Calle Guido Chiriboga, Av. Luiz Rosales, Puerto López, Ecuador" and e-mail


And, on the other hand, anyone who places an order (hereinafter, the CUSTOMER).

Orders will be dispatched in Spain and abroad.

These conditions are applicable exclusively to consumers, without in any case the resale of the purchased products is allowed.

Placing an order implies acceptance of these General Conditions of Sale by the CLIENT, as well as any other specified in the order itself.






The purpose of these General Conditions of Sale is to define the conditions of sale between the CLIENT and PALO SANTO DELTA TAU, from the order, delivery and payment, as well as the after-sales service.






The CLIENT can place his order through the following device: Via Internet, through the website, following the established procedure.

To process your order, the CLIENT must provide the personal data that is requested through the procedure indicated above.

The realization by the CLIENT of the order is equivalent to the full and complete acceptance of the prices, the description of the products for sale and the General Conditions of Sale, as well as any other specified in the order itself.






The following procedure has been established for purchasing through the PALO SANTO DELTA TAU Website.


The user must access the Online Store (shop) hosted on the PALO SANTO DELTA TAU Website where the PALO SANTO DELTA TAU products that can be purchased through the aforementioned channel are listed with the following information:


  • Product description, characteristics, composition and photographs.
  • Price by unit.
  • Shipping costs.
  • Conditions of validity of the offer, if applicable.


Once the PALO SANTO DELTA TAU product or products have been chosen, the user must add to the bag included in the Website, indicating the units they wish to purchase. Once the chosen PALO SANTO DELTA TAU products have been incorporated into the shopping bag, the user can access the summary of the purchase that must be accepted by pressing the buy key, where the following information is detailed:


  • Product.
  • Description.
  • Quantity.
  • Unit price.
  • Total price of each of the PALO SANTO DELTA TAU products purchased.
  • Total purchase price.
  • Shipping costs.


If the user has a promotion code, it must be included at that time to benefit from the conditions that apply to it.


Next, the user must provide their data, in the case of a registered user, they must provide the username and password assigned to it. In the event that the user had not previously registered, they must create an account on the Website.


Once the user has entered their data, they will access Shipping Details, where they can review their shipping and billing data and modify them. You will then access the Shipment Confirmation where you will see the shipping and billing addresses, the payment method and proceed to accept it by pressing the "Buy" button.


Once the Confirmation has been carried out by the User, an email will be sent as we have received your order in which you will be informed of the data corresponding to the purchase order issued. Likewise, we will proceed to analyze the purchase order to determine if it meets all the requirements for processing. Once the verification has been carried out, we will send you an email confirming the order and its shipment or the denial of the same.






Shipping and delivery times: Shipments of PALO SANTO DELTA TAU products are made through a courier company all over the world. The order placed by you will be delivered to you within a maximum period of ten (15) working days from when we have confirmed the order.


Orders will be sent to the delivery address provided by the CLIENT in the form, so it is important that you pay attention when filling in the delivery address information. PALO SANTO DELTA TAU is not responsible in the event that the delivery address is incorrect or incomplete.


For security reasons, PALO SANTO DELTA TAU will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and their address.


Shipping costs: Shipping costs vary depending on the destination. On the website, it will be indicated at all times if there is an additional cost related to shipping and it will be clearly displayed at all times, as well as in the itemized summary at the end of the purchase process.


Delivery problems: The CUSTOMER must notify PALO SANTO DELTA TAU cases of non-receipt of orders greater than ten (15) business days.


If it is impossible for us to make the delivery, the courier company will contact you again through the requested telephone number to agree on a new delivery date.


When your order is delivered, the CLIENT must check that everything is in accordance with what was requested. If there is any discrepancy or problem with the order, you must contact PALO SANTO DELTA TAU via e-mail or by filling in the contact form provided on the web, leaving the personal data and order number, reflecting the discrepancy or problem and we will contact you in contact to solve the incident as soon as possible.






The user acquires ownership of the PALO SANTO DELTA TAU products at the moment the product leaves the warehouses. Responsibility for PALO SANTO DELTA TAU products will be transferred to the user at the time the order is delivered.






PALO SANTO DELTA TAU complies with the regulations required by the different payment methods with which it is possible to make the purchase. PALO SANTO DELTA TAU accepts payments by credit or debit card (Visa, Visa Electron, Mastercard and American Express) as well as Paypal service.


To protect security when paying by credit or debit card, PALO SANTO DELTA TAU uses secure payment systems. In order to guarantee the confidentiality and integrity of the transactions, they are carried out through the SSL (Secure Socket Layer) protocol with 128-bit security keys.



The payment data is transmitted directly to the financial institution through a secure gateway enabled by the bank. The system will automatically verify if the credit card is activated for Secure Electronic Commerce. Then it will connect with the issuing bank, which will authorize the operation.


PALO SANTO DELTA TAU reserves the right to verify personal data and adopt the appropriate measures so that the merchandise is correctly delivered.


PALO SANTO DELTA TAU will never know the CUSTOMER's bank details.






The prices on our Website are shown in dollars for all countries.


In accordance with current legislation, all purchases made from our Website will be subject to Value Added Tax (VAT). The prices will include the corresponding tax at all times. Depending on the country of destination of the shipment, a fixed cost for packaging and shipping will be added to each order. The additional cost related to said concept will be indicated on the website. The shipping costs will be added in the summary of the purchase, before making the payment. PALO SANTO DELTA TAU reserves the right to modify the prices shown on the site without prior notice.


The price of the products will be the one stipulated at all times on our Website, except in the case of a manifest error. Although we try to ensure that all prices on the page are correct, errors can occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and the amounts paid will be fully refunded.


We will not be obliged to supply the product (s) at the incorrect lower price (even if we have sent the Shipment Confirmation) if the error in the price is obvious and unambiguous and could have been reasonably recognized by you as an incorrect price.






The CUSTOMER must bear the direct cost of returning the product, so returns postage due will be rejected. We repeat, in no case will we reimburse you for the return shipping costs.


The risks of loss, deterioration, impairment or damage to the product to which the withdrawal refers, are borne by the customer until it is delivered to PALO SANTO DELTA TAU. To exercise the right of withdrawal, the CLIENT may contact PALO SANTO DELTA TAU through the Contact section of the web, or send an email to, indicating his intention to return the product. Once received, we will indicate as soon as possible how to proceed with the return and the delivery address of the product to be returned.


Refund of the amount in case of withdrawal: PALO SANTO DELTA TAU will return to the Customer the amount paid for the product as soon as possible and, in any case, within a maximum period of fourteen (15) days from the withdrawal, as long as the product was received by PALO SANTO DELTA TAU under the conditions established in the previous clause. In the event that the returned product has any damage, its return will not be accepted and PALO SANTO DELTA TAU will not return the amount paid to the CUSTOMER.






If the CLIENT wishes to make a claim, they can contact PALO SANTO DELTA TAU through the Contact section of the web, or send an email to

After reviewing the article, in those incidents that justify the customer's claim, PALO SANTO DELTA TAU will notify you of the repair of the product, the costs of which will be borne by PALO SANTO DELTA TAU, or it will be decided to replace the article with an identical one. if the repair is not possible, under the terms established by current Ecuadorian legislation.

Deficiencies caused by negligence, scratches and / or stains on the article, use or improper handling, or wear due to normal use will not be claimed. The deadline for making a claim will be that established by current Spanish legislation.


If you receive an erroneous order or defective product, please contact us immediately, within 24 hours, at the following email address:, indicating the error. In the case of problems with the packaging, you must notify the courier company at the time of receipt of the order.






The products that we present on our Website are a careful selection from our collection. We have taken special care to show the colors and characteristics of our products with great precision. Of course, the calibration of each monitor is different, and we cannot guarantee that your monitor displays colors with complete accuracy.






We will not be responsible for any breach or delay in the fulfillment of any of the obligations that we assume under a Contract, the cause of which is due to events that are beyond our reasonable control ("Force Majeure Cause").


The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and will include in particular (without limitation) the following:


Strikes, lockouts or other industrial action.

Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war whether declared or not) or threat or preparations for war.

Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.

Inability to use public or private telecommunication systems.

Acts, decrees, legislation, regulations or restrictions of other governments.


It will be understood that our obligation to comply under any Contract will be suspended during the period in which the Force Majeure continues, and we will have an extension in the term to fulfill our obligation for the duration of such period. We will use all reasonable means to end the Force Majeure Event or to find a solution by which we can fulfill our obligations under the Contract despite the Force Majeure Event.






For the provision and use of the services of, CLIENTS may previously provide PALO SANTO DELTA TAU with certain personal data. PALO SANTO DELTA TAU will treat said personal data in accordance with current legislation, and with the purposes and conditions established in the PALO SANTO DELTA TAU Privacy Policy published on the Website By completing and sending any form incorporated in the Website, the user consents and expressly authorizes PALO SANTO DELTA TAU to collect, process automatically or transfer, as the case may be, the personal data that is requested in accordance with the purposes and under the conditions that in each case are detailed.

PALO SANTO DELTA TAU has adopted and will adopt all the technical and organizational security measures that are mandatory in accordance with the provisions of current legislation and existing quality standards in the sector, in order to guarantee the maximum security and confidentiality of communications and personal data, and thus avoid their alteration, loss, treatment or unauthorized access. However, the user is aware that PALO SANTO DELTA TAU cannot guarantee absolute security on them, as any security measure on the Internet is relatively fragile, so PALO SANTO DELTA TAU is not responsible for any damage and / or damage and / or benefits not obtained by the user or any other third party that is harmed in that sense, derived from illegal acts of third parties.


The user guarantees the authenticity of all the data communicated through the Website and will keep the information provided to PALO SANTO DELTA TAU updated, so that it corresponds at all times with reality, the user being solely responsible for the statements. false or inaccurate that you make, as well as the damages caused by it to PALO SANTO DELTA TAU or to third parties.






These Conditions of Sale constitute the total agreement between the referring parties. In the event that one of the clauses of these conditions is null and void, this will not affect the rest of the conditions.






These General Conditions will be governed by Ecuadorian legislation. For the resolution of any doubt, discrepancy or divergence that may arise in the fulfillment and interpretation of this Contract, the parties submit to the Ecuadorian Courts and Tribunals. The CLIENT, by virtue of his acceptance of the General Conditions of Use and the General Conditions of Sale, expressly waives any jurisdiction that may correspond to him, submitting to the Courts and Tribunals of the city of Guayaquíl.







Notice of Privacy